Shipping & Returns
All refund requests must be initiated within 30 days from the receipt of the product. Return requests after this date will not be processed.
Please submit your return requested to our customer service team at firstname.lastname@example.org. Make sure to include your name, order number, part number being returned, quantity being returned, and reason for the return. Our customer service team will get back to you within 1 business day regarding next steps for your return request.
While we want each and every customer to have the best product for their application, we will not be able to accept the return of a bottletop dispenser that has been used. If you have a question about whether the dispenser you've found will be compatible with the liquid, solution, or other that you want to dispense, please contact our technical support team via chat, phone, or email so that we can verify that the product will be compatible.
If you have not used your bottletop dispenser and wish initiate a return, our customer service team will provide a the return shipping address for your order as well as return shipping instructions. The cost to ship the product back to the warehouse will not be covered by BottleTopDispensers.Net, but please let us know if you have any questions regarding shipment methods and carriers. Once the product is received, inspected, and approved for refund, we will refund your initial form of payment less 15% restocking fee for the product.
BottleTopDispensers.Net ships both domestically and internationally. For an international shipment quote, please call our customer service team. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.